Refund policy
WallMock refund policy
Short answer: How refunds work for WallMock plans. Plans are subscriptions that add credits each month; WallMock doesn't sell one-time credit packs.
- First subscription: ask within 14 days of your first payment and we refund what you paid, minus the credits you've used.
- Renewals: not refundable, except an accidental renewal with no credits used, if you write within 7 days.
- Failed images never use credits, so there's nothing to refund.
- Cancel any time in Billing & plans; your plan runs to the end of the period you paid for.
- Free credits and rewards have no cash value.
14-day refund on your first subscription
If WallMock isn't right for you, email hello@wallmock.com from the address you sign in with, within 14 days of your first WallMock payment (monthly or annual). We refund the amount you paid, minus the value of the credits you've already used. This applies once per customer.
Each credit you used is valued at your plan's standard monthly price divided by its monthly credits, in the currency you paid in. Annual plans use the same monthly rate.
| Plan | Monthly price (USD) | Credits a month | Value of each credit used |
|---|---|---|---|
| Lite | $5 | 200 | 2.5¢ |
| Pro | $12 | 5,000 | 0.24¢ |
| Studio | $24 | 10,000 | 0.24¢ |
Examples (USD). Pro monthly, $12, 1,000 credits used: $2.40 is deducted and $9.60 is refunded. Lite monthly, $5, 50 credits used: $1.25 is deducted and $3.75 is refunded. Pro annual, $89, 3,000 credits used: $7.20 is deducted and $81.80 is refunded. If the value of the credits used is more than you paid, no refund is due.
When a refund is made, the plan ends straight away and its remaining credits are removed. Clean images you've already downloaded keep their commercial-use licence.
Renewals
A renewal pays for a new period of credits, so renewals aren't refundable once the period has started; cancel before the renewal date if you don't want it. If a renewal happened by accident and none of its credits have been used, email us within 7 days of it and we'll refund it in full and cancel the plan.
Duplicate charges, mistakes and service problems
- Duplicate or mistaken charges are refunded in full. Send us the date and amount.
- Failed images: an image that fails, is cancelled or can't be confirmed never uses a credit. If you think a credit was used wrongly, tell us and we'll check and return it.
- Service problems: if WallMock doesn't work for you for a long stretch because of a fault on our side, write to us and we'll put it right with credits or a refund for the affected time.
- Plan changes (upgrades, downgrades, monthly to annual) are never refunded in cash.
- Free, promotional and invite credits have no cash value and can't be refunded or exchanged.
How to ask, and how long it takes
Email hello@wallmock.com from the address you sign in with. Tell us the payment date and amount and, if you like, what didn't work for you; it helps us improve. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe, within 15 days of approval; your bank may take 5–10 business days to show it. We never ask for your card number.
Your legal rights
This policy adds to, and doesn't take away, any right to cancel or get a refund that the law gives you, for example under Alberta's Consumer Protection Act and its internet sales rules. Where the law gives you more, we follow the law.
Please contact us before disputing a charge with your bank: we may pause your account while a dispute is open, and we can usually refund faster ourselves. See Chargebacks and payment disputes.
Related: Terms of service · Refund policy · App privacy policy · Website privacy